Communicating Expectations of Washer Quality, Production, and Cost

As part of AEC Systems’ design process we discuss with each of our customers what their expectations are for the washer we will manufacture for them in terms of washer quality, production, and cost. This communication process typically requires several weeks to complete. We work with the manufacturer’s engineers regarding the selection and configuration of the components used in the parts washer and test the design of the washer, if necessary. 

Here are some questions we ask our customers: 

  • What are your cleaning requirements?
  • Do you need a batch washer or a continuous washer?
  • What time and temperature will be needed to fully clean your parts?
  • How many parts will need to be cleaned in what specific window of time?
  • What results do you need for parts testing?

We also will ask about the specifications for the equipment itself. For each washer we design we need to know what our customer’s needs are in terms of the equipment dimensions, the materials used, and the controls package. 

complex parts cleaning

The customer’s own manufacturing environment also plays a part. How much experience does the manufacturer’s build team have designing equipment like this? What is the factory testing like? What is the checklist for quality control? Is there a sign-off procedure? 

Parts Washer Pricing

Pricing is an important element of this communication process as well, and we will discuss pricing of the base equipment and pricing for additional options. We will discuss the terms of the sale, our shipping and delivery schedule. If there are design changes that occur during or after the manufacturing of the parts washer is completed, this can affect pricing and delivery. We want to be clear about our pricing and make sure everyone’s expectations are the same so everyone is satisfied.

Customer Support 

AEC Systems works closely with our customers after the delivery and installation of their parts washers. We often will work with them again later down the line, making adjustments to the washer as their needs change. Customer support is important to us, so we discuss and determine what support we will provide as a part of this process. This can include:

  • Installation
  • On-site operator training
  • Documentation, including equipment manual and spare parts’ lists
  • Preventative maintenance
  • Spare parts kits 
  • Assistance with service part issues

All of the above are elements of our process. AEC Systems wants to ensure that every customer we have will receive a washer that fully meets their parts cleaning needs, so this communication period is vital to the manufacture of the washer itself. Washer quality doesn’t just happen. It’s a result of the collaborative process we create with our customers, and we take it seriously.

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